Store Manager- Chalhoub Group, Riyadh, KSA

Store Manager- Chalhoub Group, Riyadh, KSA


What you'll be doing

At Chalhoub, creativity comes alive! Working as a Store Manager you will be responsible for ensuring that the store maximises its commercial performance and delivers exceptional Guest Experience. You will also drive both eNPS and cNPS through the implementation of People and CX strategies.

    You will drive in-store CX initiatives
    Plan succession of team members in terms of readiness
    Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
    Drive eNPS through people experience initiatives and culture
    Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
    Offer store support including concessions, real-time as per business needs
    Act as the key point of contact with back-office operations
    Ensure click and collect are conducted within SLAs
    Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
    Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
    Ensure store team is working towards the same goal
    Promote omni-channel sales
    Increase the store revenue target vs actual
    Increase sell-through at full price
    Provide input to whats working well, whats not working well and feedback


Apply here:
https://careers.chalhoubgroup.com/jobs/1400776-store-manager

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