Service Manager - Automotive, Domasco, Qatar

 Service Manager - Automotive, Domasco, Qatar



KEY ACCOUNTABILITIES:

 

Job Purpose

The role is to monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer set standards.

 

Job Description

 

Business Objectives

To maximise the revenue potential from Service operations to meet the Net Sales, Gross margin & net profit objectives.

Customer Satisfaction

To provide positive customer experience and achieve customer satisfaction targets through efficient service process.

Employee Engagement

To monitor and coordinate the planned individual staff career development plans are achieved through training and ensure high motivation levels.

Dealership Standards

To implement the Principals Dealer standards on Systems and processes for achieving compliance and adopting best business practice.

Resource utilization

To plan and deliver optimal utilization of the manpower resources to meet or exceed Service performance KPI benchmarks on productivity, efficiency, turnaround time, revenue per order through process and people development.

Accounts Receivables

To effectively monitor and follow up credit outstanding as well maintain cordial relationship with Creditors to achieve nil overdue more than 60 days and review credit limits in line with business.

Product concerns

To adhere to product concern handling and escalation process to achieve timely resolution and customer satisfaction and ensure staff are technically updated of the developments.

 

JOB CONTEXT

Service Manager will lead the team of Direct Productive and Non Direct Productive associates & he will be reporting to Service Operations Manager, :  Some of the main challenges are:

    Plays a crucial role in identifying new business opportunities within the region to ensure that budgeted service revenue targets are achieved every month.
    Lead and  develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores
    Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
    Maintenance and upkeep of the workshop equipment’s to maximise utilisation and minimise downtime. Initiate procurement of additional equipment’s in line with business growth.

 

QUALIFICATIONS, EXPERIENCE, & SKILLS:

 

Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience:  8 to 10 Years overall experience with automobile dealership – Out of which a minimum 3 years   in Service Dept. at managerial role.

Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership

Behavioral Competencies: People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.


Apply Here:
https://www.afuturewithus.com/job/Doha-Service-Manager-Automotive-Domasco-Qatar-%28107348%29/721570901/

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