IT Specialist - MBCC Group, New Cairo, Egypt

 IT Specialist - MBCC Group, New Cairo, Egypt


Responsibilities

•       Be responsible for the day-to-day operations of the company’s/clusters information systems
•       Promptly address system-wide and individual PC operational problems and when required, closely manage contracted maintenance; keeps track of warranties and service agreements and renew or extend when necessary.
•       Support to create, maintain and enforce policies and procedures regarding all computer usage throughout the company/cluster.
•       Facilitate productive connections between local business and regional IT. Support the preparation, conduct and follow-up of dialogs with the business, whenever appropriate to improve user satisfaction.
•       Plan and conduct activities to increase the awareness within the local/cluster business regarding IT services and products, also including promoting data security awareness.
•       Assist in the coordination of the necessary efforts in the support of local/cluster audit related activities.
•       Support periodic reviews of service delivery to identify lapses in service delivery.
•       Support the resolution of all service, incident and problem escalations arising in the country/cluster. Trigger appropriate actions, working closely with the respective teams to ensure timely communication, restoration and closure. Ensure that lapses in service delivery are captured and reported appropriately, escalating to the relevant hierarchies of the service delivery units whenever necessary.
•       Support local Wide Area Network (WAN) and coordinate with Network provider to resolve any issues and provide support in any local network related rollout.
•       Manage hardware and software requirements for all locally hosted servers.
•       Provide support the implementation of new applications for the company/cluster; install and support in troubleshooting existing software applications; make recommendations about trainings that would be benefit the business; update management about new products that enhance the company’s operational efficiency and effectiveness.
•       Manage physical access control and access control to non-IT information assets, also be informed about the technical requirements for access control defined in case of participation in execution of information protection audits and when performing user awareness trainings.
•       Help with regular reviews and analysis of Problem Management data to highlight causes of frequent or high impact failures and suggest preventative action. Identify and implement process improvement opportunities in the Support framework.
•      Respond to stakeholders accurate and timely to facilitate their IT needs.
•      Actively participate in IT projects by providing recommendations and timely execution of assigned tasks.
•      Support to upkeep and maintain local IT Assets information.
•      Support in managing EB’s Business Continuity Plan and perform periodic tests of IT hardware and infrastructure at Disaster Recovery site(s).
Experience

     •    5+ years of relevant Information Technology experience
     •    Experience managing large, complex IT projects, preferred

 

Education    

    •    Bachelor’s Degree in Computer Science, Information Technology, or related fields

 

Technical & Professional Experience

•    Excellent knowledge of technical management, information analysis and of computer hardware/software systems
•    Hands-on experience with computer networks, network administration and network installation. Knowledge of ERP and business process management software
•    Language requirements: Arabic (fluent) and English (fluent).



Apply Here:
https://jobs.mbcc-group.com/job/New-Cairo-General-Role-Template/686760101/?feedId=324601&utm_source=Indeed&utm_campaign=MBCC_Indeed

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