Aftersales Manager-Al Futtaim Private Company LLC, Dubai, UAE

 Aftersales Manager-Al Futtaim Private Company LLC, Dubai, UAE


About the Role:

 
The role is to monitor and achieve budgeted sales, gross margin & net profit for the location by implementing standard operating procedures & effective usage of human & other resources. To ensure customer satisfaction targets are achieved by implementing best business practices. To implement & follow dealer standards set by Honda Motor Company.

After sales Manager will lead a team of (no)staff Direct Productive and Non Direct Productive & he will be reporting to Aftersales Operations Manager:

 

Some of the main challenges are:
•     Plays a crucial role in identifying new business opportunities within the region to ensure that budgeted Aftersales revenue targets are achieved every month.
•    Lead and develop a strong performing team capable of achieving changing customer expectation levels by achieving target CSI scores
•    Demonstrates people skills and knowledge of products which play decisive role in crucial and critical customer handling in cases where his involvement becomes imperative.
•    Maintenance and upkeep of the workshop equipment’s to maximise utilisation and minimise downtime. Initiate procurement of additional equipment’s in line with business growth.

 

Key Accountabilities:
•    Business Objectives
•    Customer Satisfaction
•    Employee Engagement
•    Emiratisation
•    Dealership Standards
•    Resource utilisation
•    Accounts Receivables
•    IMS

 

About You


Minimum Qualifications and Knowledge: Diploma or Bachelor of Automobile /Mechanical Engineering.

Minimum Experience:  5 to 8 Years overall experience with automobile dealership – Out of which a minimum 3 years   in Service Dept. at managerial role.

Job-Specific Skills: Automotive dealer / distributor business processes, working knowledge of MS office, ERP skills, KPI driven customer focused operation, leadership

Behavioural Competencies: People oriented, strategic and analytical, honest and responsible, cultural sensitive and sound work ethics.


Apply Here:

https://www.afuturewithus.com/job/Dubai-Aftersales-Manager/726457601/

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