Teller- Ahli United Bank, Kuwait
Role Statement
Attends to customers needs over the counter, which involve receiving cash and non-cash deposits, issuing demand draft, preparing telex/Swift transfers, calculation of exchange from foreign currency to local currency and vice versa, etc. and forwards any excess of cash above assigned limit.
Principal Responsibilities
1. Customer Service: Ensures hosting and serving customers by maintaining the customer service standards at all times.
2. Cash Box Possession: Obtains the cash box from the operations supervisor at the beginning of the day. Logon and logoff the assigned Retail System terminal and maintains cash in the cash box within the permissible limit.
3. Financial Documents Transactions: Receives/dispenses cash from/to customers against appropriate financial documents and receives cheques from customers for deposits. Processes them on Retail System terminal.
4. Verification of Documents: Verifies customers' signature on withdrawal vouchers and other financial or non-financial papers in accordance with Bank's policies and procedures.
5. Approval of Transactions: Obtains necessary approvals for insufficient funds or exceptions from the Account Manager or from the concerned authorities. Directs the customers to the appropriate authorities in case of any special referral in his account.
6. Cash Transaction Review: Obtains/Transfers cash from/to Head Teller by Teller Transfer vouchers in case of inadequate cash or over the cash limit in the cash box.
7. Inspection Vouchers: Prints Branch Journal scan report and hands over to operations supervisor for checking the vouchers.
8. Confidential Customer Accounts: Maintains entire secrecy and confidentiality to all customers̢۪ accounts.
9. Daily Report Update: Signs Branch cash and stock confirmation daily reports jointly with Asst. Manager customer service.
10. Procedure Limit: Maintains overnight working limit and teller limit with prescribed procedure.
11. Update Line Manager: Feeds back Asst. Manager / Head Teller with customers' views/inquiries/complaints and participates in proposing applicable solutions / alternatives.
12. Corporate Governance: Comply with all operational, Audit, Risk and regulatory compliance policies and procedures and AML guidelines.
13. Others Responsibilities: Perform other assignments and related duties as necessary .
.
Competencies
Meeting Basic Work Expectations
Accepting Responsibility
Supporting Co-workers
Acting with Integrity
Learning Quickly
Following Policies and Procedures
Serving Customers
Supporting Organizational Goals
Key Work Related Contacts
Has frequent contact with customers of routine nature which involves giving or receiving information.
Freedom to Act
1. Reports to Operations Supervisor.
2. Performs duties according to well defined procedures and established clerical standards.
3. Completed work is checked by Operations Supervisor.
Financial Authority
Disburses cheques or cash within assigned limit.
Access To and Use of Confidential Information
Has access to Retail System general enquiries.
Educational Level
2 years Commercial Diploma or equivalent.
Mandatory Certification / licenses
Experience
One year experience in relevant work.
Apply Here:
https://careers.ahliunited.com/job/Kuwait-Teller/708586301/
================================================================Customized Job Hunt Service:
As part of our Customized Job Hunt, we browse many leading sites online to search the best vacancies for you. A dedicated online search executive literally scans the web, searching matching job opportunities for you.
Navigate here for more information:
No comments:
Post a Comment