IT HelpDesk Engineer - Associate, Deloitte, Doha
During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas:
Provide first and second level support to end users
Escalate appropriate issues within the team as necessary
Ensure adherence to service level agreements
Perform housekeeping and network maintenance activities
Deploy new PC's, laptops, software and peripheral equipment
Research technical solutions in department specific applications
Remain courteous and patient with end users
Work as part of a team to consistently achieve team targets
Leadership capabilities:
Identifies and embraces our purpose and values and puts these into practice in their professional life
Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities
Qualifications:
Bachelor's degree in computer science, information systems, engineering, business or a related field (or an equivalent combination of education and experience)
Previous experience in a Helpdesk environment is advantageous.
The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
Have a good understanding of Microsoft technologies and Cisco network
Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
Ability to work under pressure and meet critical deadlines
Apply Here:
https://www.medeloittecareers.com/
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