Service Advisor- Juma Al Majid Group, Dubai UAE
Job Purpose:
Ascertains customers experience professional & high standard services upon their visits to service centre for repair or maintenance.
Principal Accountabilities:
Receives & serves customers’ following companies’ & manufacturers’ procedures in order to sustain a positive service experience to each customer.
Solves customers’ complains to keep high level of customer satisfaction.
Up sells added value services to maximize revenue to service centre.
Updates customers’ information on system for reliable CRM data.
Reviews outstanding repair orders continuously for closing & settlement.
Attends training programs to improve skills & competencies
Feeds back ideas/suggestions to improve customers’ service processes & increase revenue.
Advises customer the feasibility of car trade in when repair cost becomes high as to get customer’s trust & loyalty.
Minimum Requirement:
3 years experience in customer service (preferred with any Automotive Agency/Dealer).
High School graduated or educational courses related to customer service.
Excellent communication skills in English (additional Arabic language is preferred
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