Reservation Agent – Rooms Reservation – Madinat Jumeirah Resort, Dubai UAE
About the Job
An exciting opportunity has arisen for an experienced Reservation Agent to join the Rooms Reservation department in in Madinat Jumeirah Resort. The purposes of this position is to be responsible for the timely and accurately handling of high volumes of reservation requests through different channels such as telephone and email. You will be required to take ownership to drive and deliver your own performance in line with Jumeirah minimum standards for reservation conversion, call, email and data entry quality, customer service response times and your productivity and efficiency.
Main duties will include:
Represent and champion the Jumeirah Brand by displaying all Hallmarks and promoting the business values in all interactions
Proactively promote all properties and services within the Jumeirah portfolio in a friendly, professional, and efficient manner upselling where appropriate to achieve all revenue objectives
Proactively handle and resolve customer queries and escalations through all channels which may include Telephone, email, WhatsApp and social media
Provide timely, accurate and detailed communication to any customer or partner regarding any enquiries
Complete all Reservation tasks including reservations, amendments, cancellations and upsell in any customer channel including Group Bookings
Complete reservation checks for all reservations made including Group Bookings
Reservation Filing of correspondence, handling customer complaints, checking and updating of related reports, amongst other tasks
To effectively manage the process of No-Show/Cancellation reports
Ensure compliance with the room reservations quality performance requirements
Complete payment requests and follow up for payments not made including group Bookings
Any other duties as may reasonably be requested by the management
About you:
In order to be considered for this role you must have at least 12 months experience in a hotel or centralized hotel reservations function
You must able to communicate clearly and effectively (fluently to a high standard) both verbally and written in English
The ability to communicate (fluently) in additional languages is desirable (Arabic, Russian, Chinese or European languages other than English)
Computer literate in all Microsoft Office packages
Proven experience in using a PMS system preferably Opera PMS is desirable
About the benefits:
Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers and any applicant who like to associate her/himself with one of the most luxurious brand in the hospitality industry.
Apply here:
https://dubaiholding.taleo.net/careersection/jum_ext_quickapply/jobdetail.ftl?job=143088
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