IT Support Analyst- Ras al Khaimah
As a IT Support Analyst you will be responsible to Monitor the internal ticketing systems, completing basic support requests via remote tools. Also Configure, maintain, and troubleshoot.
Software and license installation
Develop and document tickets, resolutions, procedures, configurations, and assets.
Engage in training opportunities to further develop skills and knowledge in key areas, such as equipment/OS support, networking, and operating systems.
Analyze issues and create solutions for hardware and software problems.
Provide Incident Management, Problem Management and Request Management
Solve complex issues, covering both technical and business needs
Maintain a knowledge database of known errors and help initiate and deliver process improvements
Uphold high standards for timely issue resolution
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