Duty Manager - Holiday Inn Abu Dhabi

Duty Manager - Holiday Inn Abu Dhabi

Description

 

Do you see yourself as a Duty Manager  ?

What's your passion? Whether you're into tennis, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our dynamic and high performing team.

 

Holiday Inn is the first of its brand in Abu Dhabi featuring 203 modern and stylish rooms, wide variety of food & beverage outlets - Lemon Tree - a Mediterranean Brasserie, Silk Route - all day dining restaurant, 31^st Bar and Lounge offering an epic view of the Grand Mosque, all in addition to meeting rooms and banqueting facilities.   The hotel is a kilometer away from Abu Dhabi National Exhibition Centre (ADNEC), very close to the diplomatic enclave. The hotel's fitness facilities are located at the top floor, and offer great views of the city. Besides a well equipped fitness room, there is a pool, and three massage rooms.

 

At the moment we're looking for a Duty Manager  to complete our dynamic and professional Front Office team of the Holiday Inn Abu Dhabi and to grow within the InterContinental Hotel Group.

Reporting to the Front Office Manager you are involved in all matters affecting guest service and hotel operations to ensure guests receive prompt attention and personal recognition throughout the hotel.  It is your duty to respond to all guest needs and ensure that issues which may arise will be dealt with promptly and followed up on.

As Duty Manager you will supervise and support the Reception, Guest Relations & Concierge teams.  In addition, you responsibility is the checking of billing instructions and monitoring the guest credit. You will be in charge of analyzes and approving discounts and rebates.

You are required to have a good knowledge about the emergency procedures and will have an essential role during Emergency evacuation procedures.

Ideally, you will have a minimum of 2-3 years experience in a supervisory role in the Front Office department in a four or five star hotel. You should have excellent English and Arabic communication skills. Further, you are required to have very good problem solving and good team leadership skills. A passion for guest satisfaction is essential.

Knowledge of Opera system is of advantage.

 

Qualifications

 

Ideally, you'll have some or all of the following things we're looking for:

 

• Minimum 3 years experience in a hotel front office department with experience in both front desk and reservations
• Minimum 1 year experience as a team leader, shift supervisor or duty manager
• Excellent customer relations, problem solving and time management skills
• Working knowledge of hotel property management systems - Opera
• Understanding of point of sales systems such as Micros
• U.A.E., or GCC experience

In return we'll give you a competitive financial and benefits package which includes, accommodation, uniform and free meals on duty.  Hotel discounts worldwide are available as well as access to a wide variety of discount schemes and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

 

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

 

Job

: Guest Relations

Primary Location

: IMEA_MiddleEast-United Arab Emirates-AZ-Abu Dhabi

Aug 10, 2013, 1:29:00 AM

Schedule

: Full Time

 

Apply Online at: http://ihg.taleo.net/careersection/all/jobdetail.ftl?job=818130&src=JB-10920